Oracle began the week with another record quarter with strong revenue growth across its Cloud Infrastructure and Cloud Applications businesses for Q4 and fiscal full year 2026. In other news, Salesforce announced it has signed a definitive agreement to acquire Fin, formerly Intercom, an industry-leading customer agent company. Finally, Blackbaud announced a new Chart of Accounts Health Advisor coming to Blackbaud Financial Edge NXT to help nonprofit finance teams gain greater clarity, consistency, and confidence in their financial data with an always-on, intelligent view in the health of their chart of accounts.
Oracle began the week with another record quarter with strong revenue growth across its Cloud Infrastructure and Cloud Applications businesses for Q4 and fiscal full year 2026. In other news, Salesforce announced it has signed a definitive agreement to acquire Fin, formerly Intercom, an industry-leading customer agent company. Finally, Blackbaud announced a new Chart of Accounts Health Advisor coming to Blackbaud Financial Edge NXT to help nonprofit finance teams gain greater clarity, consistency, and confidence in their financial data with an always-on, intelligent view in the health of their chart of accounts.
Hi and welcome to episode 242 of The ERP Minute. I’m your host, Rebekah McCabe.
Oracle began the week with another record quarter with strong revenue growth across its Cloud Infrastructure and Cloud Applications businesses for Q4 and fiscal full year 2026. Total quarterly revenues increased 21% to $19.2 billion, while cloud revenues, both IaaS and SaaS, increased 47% to $9.9 billion driven by 93% growth in Cloud Infrastructure and 10% growth in Cloud Applications. Additionally, full year 2026 revenues were up 17% to $67.4 billion, with total cloud revenues up 39% at $34 billion. Oracle continues to achieve monumental financial results driven by existing services as well as emerging innovations. We expect this trends to continue to Oracle invests more and more into its full technology stack.
In other news, Salesforce announced it has signed a definitive agreement to acquire Fin, formerly Intercom, an industry-leading customer agent company. Under the terms of the agreement, Salesforce will acquire Fin for approximately $3.6 billion, subject to customary purchase price adjustments. Fin’s core offering, its AI Agent, resolves complex customer queries end-to-end, across every channel, including live chat, email, WhatsApp, SMS, phone, and Slack. The AI Agent is powered by the company’s proprietary AI model, Apex, that is purpose-built for customer support and has demonstrated industry-leading resolution rates. Salesforce continues to deliver deeper functionality, this time through acquisition, in order to provide greater value to customers looking to leverage AI within their existing systems.
Finally, Blackbaud announced a new Chart of Accounts Health Advisor coming to Blackbaud Financial Edge NXT to help nonprofit finance teams gain greater clarity, consistency, and confidence in their financial data with an always-on, intelligent view in the health of their chart of accounts. This embedded advisor helps organizations better understand and manage the structure of their chart of accounts, using consistent standards and governance, and helping prevent complex issues that would require specialized services. Combining industry best practices with intelligent analysis, all rolled into an easy-to-digest health score for finance teams, the Chart of Accounts Health Advisor will be included at no additional cost for Financial Edge NXT customers. This solution will help empower finance teams and streamline previously tedious processes used to monitor financial data.
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