We began our work with ERP Advisors Group (EAG) as the result of internal concerns about the functionality of our CRM. We wanted to ensure that we took a holistic look at our ERP system before going down the road of plugging in a very expensive CRM update or change.
The needs analysis conducted by ERP Advisors Group concluded that our organization was not experiencing significant pain with our current ERP and that currently, the risks outweighed the benefits of a move. ERP Advisors Group, as a third-party, trusted advisor, ensured that the entire F&R team was on board with what the right answer was for our organization.
We would recommend ERP Advisors Group to others. Our experience was a positive one. The initial calls with Shawn and Erica were very strong. They really set the tone about the strengths of their organization. They demonstrated from the beginning that this was an organization interested in partnering with us, as opposed to just closing a deal.
Not many companies who generate revenue from billable time are willing to come in and say, “We could take you through this process and tell you that you need to change your ERP, but we don't think you're going to be successful right now.” The EAG team demonstrated that they were truly looking at our needs. F&R is very relationship based, so that spoke highly to us and we will reengage EAG when the time comes.
