Expert Interview Series: John Willson, Louisville Fire

Screen-Shot-2018-02-27-at-2.36.50-PMMeet John Willson

John Willson, Fire Chief Louisville Fire Protection District. We changed the RMS, the records management system, due to the fact that the current vendor that we were using was going out of business and couldn't provide the necessary items and all the other items that go along with it to our satisfaction. So we decided to branch out and look for other vendors that could provide the necessary data that both just the state and the national departments wanted from us.

What is an RMS System?

The RMS stands for record management system, so that incorporates all of our human resource needs, our employee's payroll, benefits, vacations, all those items. But also we were looking for a robust system that we could do our reports on, both Fire and Emergency Medical and hazmat and everything that we do. They also have a number of items that are coming online: fire inspections, fire preplan, all those items that we use to make sure that our crews are ready for the large one that occurs. We have all the information about buildings ahead of time and so there are a number of items that the new RMS system provides us today.

How Did You Hear About ERP Advisors Group?

We heard about ERP Advisors through a number of different fire departments in the southern portion of Denver Metro Area. One of the specific fire departments was South Metro Fire Protection District. They had used the company to reach out to look at their new RMS system and they were very pleased with ERP and so we chose to go with them also.

What Services Did ERP Advisors Group Provide for Louisville?

What they did is they came in and looked out what we had today what we currently were using and then did an analysis of what we needed in the future. From there then they reached out and interviewed other companies, other RMS systems out there. They brought those companies in to do a demo and then from there we all gathered up, took their recommendation along with our recommendation and went forward. After that, then we continued using ERP Advisors for the implementation of the program itself.

What Were Your Goals and Objectives for the New RMS System?

Our goals and our objectives were to have a robust system that we could use in the future and also satisfy all the state and national requirements down the road. So those are the primary items that we were looking for.

How Did ERP Advisors Group Help You Achieve Those Goals?

We're a very small department in the north portion of the Denver metro area and we didn't really have enough manpower and personnel to really reach out and do all the research and interviewing the companies that we were wanting to interview. So ERP Advisors was a great company that could reach out, do all the investigation, also do all the interviews and then to set up all the demos for us to evaluate and from there they helped us implement the process.

How Has The New Software Helped Your Department?

It's still new. We've only had this system online for approximately about a month now. But we're very satisfied with what we've had so far. Of course, you always are going to compare the new system with the old system. Of course, some of the old systems will do different items that you would hope the new system would provide but they don't always. It just takes us time to look at all the new products that the new system can provide us and just get used to it. So far we're very pleased with the product and there's a lot more that we can look forward to.

How Does The New Software Contribute to Public Safety?

What the data records and data management system really helps us with is all the analysis, figuring out where most of the incidents are occurring, letting us know how quickly we can get on scene, how quickly we can start saving people's lives through our medicals services, it provides us inspections to make sure that the buildings are safe. So all of this is what the software does for us. It provides us all the information that I can give to the citizens and to the board of directors to give us very clear ways of how we do things and why we do things.