In October 2026, Infor gathered experts, customers, and partners within the Infor ecosystem to unveil the next evolution of Infor Velocity Suite focused on delivering deep industry value and personalized experiences. Software vendors continue to develop and release innovative AI solutions, but adoption remains staggeringly low.
Based on recent research conducted by Infor in the second edition of the Infor Enterprise AI Adoption Impact Index, “most businesses believe generic AI tooling can’t deliver on their AI ambitions” (infor.com). Infor is no stranger to industry specialization and is using their history of industry specificity to shape their AI strategy.
In order to more clearly define their AI strategy, Infor has positioned its solutions around four primary platform pillars:
Years of deep industry knowledge and expertise have helped Infor develop a suite of agents with invaluable micro-vertical knowledge. As a result, customers can be more confident in the outcomes delivered by AI solutions.
Infor has prioritized the experience and goals of their customers with an open AI architecture. As a result, customers can use a variety of AI solutions outside of their Infor instances.
The customizable nature of the Infor Velocity Suite user experience means customers can adapt AI solutions within the tools they use every day. This is accomplished through role-based views and adaptable dashboards.
Infor customers can utilize Infor Velocity confidently with layers of security and human oversight. Infor guarantees, “every agent action runs through a governance, risk, and compliance layer built into the core of the Infor Industry Cloud Platform” (infor.com).
Infor has worked for years to create a solid technology foundation that includes tools for process mining, Robotic Process Automation (RPA), and more. Ultimately, this has led to a strong starting point for the Infor Velocity Suite. Building on that, alongside their industry expertise, Infor has been able to create process-specific agents that are about “80% there” out-of-the-box. The last 20% will come as the agents learn from within the organization and are configured to meet their unique needs.
One of the biggest differentiators of the Infor Velocity Suite is its ability to index and identify existing solutions in order to recommend an agent that solves any outlined business problem. Customers can describe their need within the platform and receive an outlined plan for deploying a solution or solutions. The system also populates a demo within a controlled environment where the inquiring user can experiment with the functionality before going live.
Within that environment, the system provides a step-by-step analysis of how the user can leverage the AI solution and what results can be achieved. All of that combined, customers can make more informed decisions, faster and without the need to develop the agents themselves. By deploying AI in this manner, customers can see much more measurable outcomes. And, ultimately, this results in AI deployment efforts rolling out within weeks, and for some, as little as three days from concept to value.
Infor continues to invest in its AI solutions and leverage existing expertise to deliver value to customers. With the most recent updates made to the Infor Velocity Suite, customers can begin to see real ROI from their AI deployments, instead of drawn-out, expensive pilots. If you need help evaluating Infor’s AI strategy, schedule a free consultation to meet with one of our independent software experts today.